Privacy Policy

Introduction

Bello Lettings Ltd ("Bello Lettings", "we", "us" or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, use our letting or property management services, apply for or occupy a property managed or marketed by us, instruct us as a landlord, or otherwise interact with us.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

For the purposes of UK data protection law, the data controller is:

Bello Lettings Ltd

Registered office: Seymour Chambers, 92 London Road, Liverpool, L3 5NW

Email: hello@bello-lettings.co

Telephone: 0333 049 1013

ICO registration number: ZB988935

Personal Data We Collect

Depending on your relationship with us, we may collect and process the following categories of personal data:

Identity and Contact Information
This may include your:

  • name;

  • title;

  • date of birth;

  • postal address;

  • email address;

  • telephone number;

  • previous addresses; and

  • copies or details of identification documents where required.

Tenancy and Property Information

Where you are a tenant, prospective tenant, landlord, guarantor or other person connected with a property, we may collect information including:

  • property addresses;

  • tenancy applications and agreements;

  • proposed and agreed rental terms;

  • rent and deposit information;

  • tenancy history;

  • inspection records;

  • inventories and schedules of condition;

  • maintenance and repair records;

  • communications relating to a property or tenancy; and

  • information required to administer or manage a tenancy.

Financial Information

We may collect information including:

  • bank account details;

  • payment and transaction information;

  • rental payment history;

  • information relating to arrears or outstanding amounts; and

  • financial information required for affordability or referencing purposes.

Payment information may also be processed by third-party payment providers where applicable.

Referencing and Right to Rent Information

Where necessary in connection with a proposed tenancy, we may collect or receive:

employment information;

  • income and affordability information;

  • previous landlord references;

  • credit and referencing results;

  • guarantor information; and

  • documentation or information required to carry out Right to Rent checks where applicable.

Some of this information may be obtained directly from you and some may be obtained from third-party referencing, identity verification or screening providers.

Website and Technical Information

When you use our website, we may automatically collect certain technical information, including:

  • IP address;

  • browser type and version;

  • device information;

  • operating system;

  • pages viewed;

  • date and time of visits;

  • referring website or source; and

  • information collected through cookies and similar technologies.

Further information about cookies should be provided in our Cookie Policy and/or cookie consent mechanism.

Communications

We may retain records of communications between you and Bello Lettings Ltd, including emails, telephone notes, website enquiries, correspondence and other communications relating to our services.

Special Category and Other Sensitive Information

In limited circumstances, we may process information that is considered particularly sensitive under data protection law.

For example, information relating to health or disability may be provided where it is necessary to make reasonable adjustments, deal with accessibility requirements, respond to an emergency, or appropriately manage a tenancy.

We will only process special category personal data where we have a lawful basis and an additional legal condition permitting us to do so.

How We Collect Personal Data

We may collect personal data:

  • directly from you;

  • through our website and online enquiry forms;

  • by telephone, email or other correspondence;

  • during property viewings;

  • through tenancy applications;

  • from landlords, tenants, guarantors or authorised representatives;

  • from referencing and identity verification providers;

  • from previous landlords or letting agents;

  • from employers or other referees where authorised;

  • from contractors and suppliers;

  • from property portals and other platforms through which you make an enquiry;

  • from publicly available sources where lawful; and

  • from other third parties where permitted by law.

How We Use Personal Data

We may process personal data for purposes including:

  • responding to enquiries;

  • arranging and administering property viewings;

  • marketing properties for rent;

  • assessing tenancy applications;

  • carrying out tenant referencing and affordability checks;

  • carrying out identity and Right to Rent checks where required;

  • preparing and administering tenancy agreements;

  • collecting and administering rent and deposits;

  • managing tenancies and properties;

  • arranging inspections, repairs, maintenance and safety checks;

  • communicating with tenants, landlords, guarantors, contractors and other relevant parties;

  • administering the end of a tenancy;

  • dealing with deposit deductions or disputes;

  • maintaining financial and accounting records;

  • recovering debts or unpaid sums;

  • detecting and preventing fraud;

  • complying with our legal and regulatory obligations;

  • establishing, exercising or defending legal claims;

  • managing complaints;

  • improving our website and services;

  • maintaining the security of our systems and website; and

  • sending marketing communications where we are legally permitted to do so.

Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal data.

Depending on the circumstances, we may rely on one or more of the following bases:

Contract: Processing is necessary to enter into or perform a contract with you, such as a tenancy agreement or agreement to provide services.

Legal obligation: Processing is necessary for us to comply with a legal obligation.

Legitimate interests: Processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. This may include managing properties, administering our business, preventing fraud, protecting our legal rights and providing an effective service to landlords and tenants.

Consent: In certain circumstances, we may rely on your consent. Where processing is based on consent, you may withdraw that consent at any time, although this will not affect processing carried out before consent was withdrawn.

Vital interests: In exceptional circumstances, processing may be necessary to protect someone's life.

Where special category personal data is processed, we will also ensure that an appropriate condition under applicable data protection legislation applies.

Tenant Referencing and Checks

If you apply to rent a property, we may provide your personal data to third-party referencing or verification providers.

These organisations may use information supplied by you and information obtained from other sources to verify your identity, assess affordability, confirm employment or tenancy history, carry out credit-related checks, or otherwise assess your application.

Where a third-party provider acts as an independent data controller, its processing of your personal data will also be governed by its own privacy policy.

We may also conduct checks required by law, including Right to Rent checks where applicable.

Landlords

Where you instruct us as a landlord, we may process information necessary to provide our letting and property management services.

This may include your identity and contact information, property ownership information, bank details, financial and tax-related information, correspondence, contracts and information necessary for legal or regulatory compliance.

We may share relevant landlord information with tenants, prospective tenants, contractors, utility providers, local authorities and other parties where necessary or legally required.

Contractors and Property Maintenance

Where repairs, maintenance, inspections, safety checks or other works are required, we may share relevant information with contractors and service providers.

This may include the property address and, where necessary, a tenant's name, telephone number, email address or availability information so that access or appointments can be arranged.

We will only disclose information that is reasonably necessary for the relevant purpose.

Sharing Personal Data

We may share personal data, where appropriate, with:

  • landlords and property owners;

  • tenants and prospective tenants;

  • guarantors;

  • referencing and identity verification providers;

  • deposit protection schemes;

  • contractors, tradespeople and maintenance providers;

  • inventory clerks and property inspectors;

  • utility companies;

  • local authorities and government bodies;

  • HM Revenue & Customs and other regulatory or public authorities where required;

  • legal advisers, accountants and professional advisers;

  • insurers;

  • debt recovery providers;

  • IT, software, website, cloud storage and communications providers;

  • property portals and marketing platforms;

  • law enforcement agencies where disclosure is lawful and appropriate; and

  • prospective purchasers, sellers or advisers in connection with a sale, restructuring or transfer of our business.

We do not sell your personal data.

International Transfers

Some of the service providers we use may process or store personal data outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law. This may include relying on UK adequacy regulations or implementing approved contractual safeguards.

How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting requirements and dealing with disputes or legal claims.

Different retention periods may apply to different categories of information.

When determining an appropriate retention period, we consider factors including:
the nature and sensitivity of the information;

  • the reason it was collected;

  • our contractual obligations;

  • applicable legal and regulatory requirements;

  • limitation periods for potential legal claims; and

  • whether the information remains necessary for the management of a property or tenancy.

When personal data is no longer required, it will be securely deleted, destroyed or anonymised as appropriate.

Data Security

We take appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, alteration, disclosure, misuse or unauthorised access.

Access to personal data is restricted to individuals and service providers who have a legitimate need to access it.

Although we take reasonable measures to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Marketing

We may contact you about properties, services or other information that we believe may be relevant to you where we have an appropriate lawful basis to do so.

Where consent is required for electronic direct marketing, we will obtain it before sending such communications.

You may opt out of marketing communications at any time by following the unsubscribe instructions contained in the relevant communication or by contacting us at hello@bello-lettings.co

Opting out of marketing will not prevent us from sending service-related or administrative communications where these are necessary.

Cookies

Our website may use cookies and similar technologies to distinguish users, operate website functionality, remember preferences, understand website usage and, where applicable, support analytics or marketing.

Where cookies are not strictly necessary for the operation of the website, we will obtain consent where required by law before placing or accessing them on your device.

Further information about the cookies we use, their purposes and how you can manage your preferences should be set out in our Cookie Policy and cookie consent tool.

Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices of third parties. If you follow a link to another website or service, you should review that organisation's privacy information before providing personal data.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal data, which may include the right to:

  • request access to personal data we hold about you;

  • request correction of inaccurate or incomplete personal data;

  • request deletion of your personal data in certain circumstances;

  • request restriction of processing in certain circumstances;

  • object to certain processing, including processing based on legitimate interests;

  • request transfer of certain personal data to you or another organisation;

  • withdraw consent where we rely on consent as the lawful basis for processing; and

  • object to direct marketing at any time.

These rights are not absolute and may be subject to legal exemptions.

We may need to request information from you to confirm your identity before responding to a request.

We will normally respond within the period required by applicable data protection law.

To exercise your rights, please contact:

Bello Lettings Ltd

Email: hello@bello-lettings.co

Address: Seymour Chambers, 92 London Road, Liverpool, L3 5NW

Complaints

If you have concerns about the way Bello Lettings Ltd handles your personal data, please contact us in the first instance so that we can investigate and respond.

You also have the right to raise a complaint with the UK data protection regulator, the Information Commissioner's Office (ICO).

Information about your rights and how to make a complaint is available from the ICO.

Children

Our letting and property management services are not generally directed at children.

We may, however, need to process limited personal information relating to children who will occupy a property or are otherwise relevant to a tenancy. Where this occurs, we will only collect and use information that is reasonably necessary and permitted by law.

Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes to our business, services, website, technology or legal obligations.

The current version will be published on our website and the "Last updated" date at the top of this policy will be amended accordingly.

We recommend reviewing this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, how we use your personal data, or wish to exercise your data protection rights, please contact:

Bello Lettings Ltd

Registered office: Seymour Chambers, 92 London Road, Liverpool, L3 5NW

Email: hello@bello-lettings.co

Telephone: 0333 049 1013